Return Policy
Refund/Return Policy
It is very important to us that our customers are completely pleased with their purchase. Please take a moment to read our policy regarding returns/refunds:
Returns:
Items bought in-store:
- Items purchased in-store may be exchanged with original receipt for store credit within 30 days (with a few exceptions: please see "Exceptions" below for more details).
Items bought online:
- If you are unsatisfied with your purchase, items may be returned within 30 days for a store credit or refund. We cannot offer refunds or exchanges after a 30-day period from date-of-sale.
- To be eligible for return, your item must be unused/unworn, and in the same, brand-new condition in which you received it. It must be in the original packaging with tags attached. Please send an email or call the store to coordinate the return (details below).
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, along with the status of your return.
- If approved, your refund will be processed, and a credit will automatically be applied to your credit card (or if you prefer, you will receive a store credit). You are responsible for paying the shipping costs for returning and insuring your item. Initial shipping costs are non-refundable.
Store credit is valid for 12 months from date of issue.
Return Exceptions:
Please be aware, there are a few items which are not eligible for returns or exchanges:
1) Sale items: All sale items are final-sale only.
2) Holiday items: Due to their seasonal nature, holiday merchandise (including Christmas decor, ornaments, Hanukkah decor, Valentine's Day, Thanksgiving, Easter, etc.) are not returnable. Only non-holiday items may be exchanged/refunded.
3) Custom-order items: All Bella Notte Linens, special-order Dash and Albert rugs, special-order bedding or furniture, etc., are not eligible for cancellation, return or exchange, since these items have been specially made-to-order for your purchase.
Damaged merchandise:
If you received an item in defective or damaged condition, you must notify us as soon as possible, so that we may begin to process the claim and send a replacement. To exchange a damaged purchase, take a clear photo of the damage, and save all packing material, labels and boxes, etc. (which are needed to process a claim with our shipper). We will be happy to help you, just send us an email at paintingwithflowers@msn.com or call the store for further instructions.
Gifts:
Items marked as "Gift" on receipt may be exchanged for a store credit within 30 days from date of purchase. Items in the "Exceptions" category (holiday items, sale items, etc.) are not eligible for return, even if they were received as a gift. Once the returned gift item is received and approved, a store credit will be mailed.
Shipping a product back to us:
To return your product, please contact us at:
- paintingwithflowers@msn.com
- or (516) 883-4164
Again, we strive to make our customers happy with our merchandise. Excellent customer service is our priority, right up there with finding unique and beautiful things to enhance your home and lifestyle. Thank you for reading through our return policy, and respecting the terms.
It is very important to us that our customers are completely pleased with their purchase. Please take a moment to read our policy regarding returns/refunds:
Returns:
Items bought in-store:
- Items purchased in-store may be exchanged with original receipt for store credit within 30 days (with a few exceptions: please see "Exceptions" below for more details).
Items bought online:
- If you are unsatisfied with your purchase, items may be returned within 30 days for a store credit or refund. We cannot offer refunds or exchanges after a 30-day period from date-of-sale.
- To be eligible for return, your item must be unused/unworn, and in the same, brand-new condition in which you received it. It must be in the original packaging with tags attached. Please send an email or call the store to coordinate the return (details below).
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, along with the status of your return.
- If approved, your refund will be processed, and a credit will automatically be applied to your credit card (or if you prefer, you will receive a store credit). You are responsible for paying the shipping costs for returning and insuring your item. Initial shipping costs are non-refundable.
Store credit is valid for 12 months from date of issue.
Return Exceptions:
Please be aware, there are a few items which are not eligible for returns or exchanges:
1) Sale items: All sale items are final-sale only.
2) Holiday items: Due to their seasonal nature, holiday merchandise (including Christmas decor, ornaments, Hanukkah decor, Valentine's Day, Thanksgiving, Easter, etc.) are not returnable. Only non-holiday items may be exchanged/refunded.
3) Custom-order items: All Bella Notte Linens, special-order Dash and Albert rugs, special-order bedding or furniture, etc., are not eligible for cancellation, return or exchange, since these items have been specially made-to-order for your purchase.
Damaged merchandise:
If you received an item in defective or damaged condition, you must notify us as soon as possible, so that we may begin to process the claim and send a replacement. To exchange a damaged purchase, take a clear photo of the damage, and save all packing material, labels and boxes, etc. (which are needed to process a claim with our shipper). We will be happy to help you, just send us an email at paintingwithflowers@msn.com or call the store for further instructions.
Gifts:
Items marked as "Gift" on receipt may be exchanged for a store credit within 30 days from date of purchase. Items in the "Exceptions" category (holiday items, sale items, etc.) are not eligible for return, even if they were received as a gift. Once the returned gift item is received and approved, a store credit will be mailed.
Shipping a product back to us:
To return your product, please contact us at:
- paintingwithflowers@msn.com
- or (516) 883-4164
Again, we strive to make our customers happy with our merchandise. Excellent customer service is our priority, right up there with finding unique and beautiful things to enhance your home and lifestyle. Thank you for reading through our return policy, and respecting the terms.